Refund Policy

1. Scope

This policy applies to Mercury Cloud Free, Pro, and Extended plans. Paid plans are processed through Paddle. The Free plan is $0/month and has no subscription fee to refund.

2. 14-day refund window

You may request a full refund of a Pro or Extended subscription payment within 14 days of the charge. Email [email protected] with your account email and invoice or transaction details.

3. After the refund window

After 14 days, subscription fees are generally non-refundable except where required by law, where we cancel without cause, or where a verified billing error occurred.

4. Usage and provider costs

Some cloud usage involves real provider costs, including model gateway usage. Charges representing provider costs already incurred may be non-refundable. If you believe a usage charge is incorrect, contact us within 30 days of the invoice date.

5. How refunds are processed

Approved refunds are processed through Paddle to the original payment method. We aim to approve eligible requests within 2 business days; bank and card network timing may vary.

6. Statutory rights

Nothing in this policy limits consumer rights that apply in your country or region, including any cooling-off or withdrawal rights.

7. Contact

Refund and billing questions: [email protected]. Legal correspondence: [email protected].