Cancellation Policy

1. Cancel anytime

You may cancel a Mercury Cloud Pro or Extended subscription at any time. Cancellation stops future renewals and future subscription charges.

2. How to cancel

• Sign in to Mercury Cloud, open Dashboard → Billing, and cancel your subscription.
• Email [email protected] from your account email and ask us to cancel. We process billing requests within 2 business days.

3. Access after cancellation

Paid access continues until the end of the current billing period you already paid for. There is no cancellation fee. After the paid period ends, your account is downgraded or paid cloud features are deactivated according to your plan state.

4. Free plan

The Free plan is $0/month. If card validation is required, it is used for account validation and future checkout readiness; the Free plan itself is not charged. You can stop using the Free plan at any time.

5. Data after cancellation

After paid access ends, cloud workspace data may be retained for 30 days so you can reactivate. After that retention window, workspace data may be deleted according to our Privacy Policy and operational backup schedules. Your local Mercury Agent data remains on your machine.

6. Refunds

Cancellation does not automatically create a refund. Refund eligibility is handled by the Refund Policy. Approved refunds are processed through Paddle to the original payment method.